German speaking First Line Analyst

Our partner is a growing SSC, now we are looking for candidates with strong German language skills. Join our partners' dynamic first line customer support team and help users find the best solutions to their problems. This position is ideal for those looking to thrive in a multinational environment, with dedicated support from our partners' welcome team and a comprehensive career development program.

German speaking First Line Analyst

Feladataim

• Responding to support queries through phone, email, and tools
• Ensuring daily communication with users across Europe
• Addressing IT issues faced by our partners during office operations
• Documenting and logging calls in the ticketing system
• Escalating unresolved issues to the appropriate teams
• Enhancing customer satisfaction levels

Az Ön képzettségi szintje

• Fluent English and German language skills
• Strong problem-solving skills
• Familiar with Windows (7, 8, 10) and MS Office
• Logical thinker
• Excellent communication
• Multitasking abilities
• Team player with a customer-focused mindset

Amit ajánlunk

• Improve your language skills
• Participate in training programs
• Enjoy professional and personal development
• Work in a fun, diverse environment
• Flexible hours and a stable workplace
• Medicover health care
• Cafeteria benefits